Terms & Conditions

Terms & Conditions

The following are the Terms and Conditions for purchases of RoamOnn products and/or services from Roam Onn Enterprise(hereafter “RoamOnn”). In order to place an order with our company, you must read and agree to the terms and conditions (“Terms and Conditions”) below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact us if you have any questions.

RoamOnn and you (the “Customer”) hereby agree to the following terms and conditions with respect to the product and/or service offering by RoamOnn to the Customer of the wireless communication device and peripheral equipment (the “Equipment”), including, but not limited to, mobile hotspots, USB cables, User Manuals, and related or additional services (the “Services”) which are described herein or included in any written agreement between Customer and RoamOnn for products and/or services (“Agreement”).

I. Acceptance of Terms and Conditions
  • If the Customer places an order via RoamOnn's website (www.roamonz.com.my), this will constitute the Customer’s acceptance of the Terms and Conditions. If the Customer places an order via RoamOnn's authorised Distributors or any other method, acceptance of the Equipment shall constitute the Customer's acceptance of these Terms and Conditions.
II. Authorisation
  • If Customer is an entity other than an individual, the person signing the Agreement represents and warrants that he/she has been properly authorised and empowered to enter into the Agreement on behalf of such entity.
  • Customer authorises RoamOnn to verify the Customer's credit-worthiness with a credit reporting agency.
III. Charges
  • Services Period or Usage Term – The number of days between the Departure Date and Return Date as specified by Customer in placing order with RoamOnn.
  • The Customer will pay daily charges from the Departure Date (which refers to the hotspot activation date as specified by Customer in placing order) until the Return Date (the date in which the Customer returns from the travel as specified by Customer in placing order) for all of the Equipment specified in the Terms and Conditions. Services Charges apply to full days only (not fractional days).
  • RoamOnn is entitled to bill the Customer, on a delayed basis, at any time after the Equipment has been returned for any and all charges for which the Customer shall be responsible pursuant hereto, whether or not RoamOnn is aware of such charges at the time of the return of the Equipment. All charges and other amounts billed pursuant to this Agreement are payable by the Customer at the end of Usage Term, or if not computed at the end of Usage Term, then upon demand given by RoamOnn to the Customer.
  • The Services Charge is charged to the customer’s credit card or other payment methods acceptable to RoamOnn upon placement of Customer order. Any other amounts due to RoamOnn under this Agreement are payable at the end of the Usage Term or such date as may be specified by RoamOnn in writing. RoamOnn shall be entitled to charge interest at the rate of 5% per month (or partial month) or the highest lawful rate, whichever is less, on any overdue amounts.
  • Late fees start on the 3rd day (self-pick up) or 6th working day (delivery) after the end of Usage Term, per day/per unit, until the date Customer returns the Equipment.
  • Customer shall be liable for and obligated to pay RoamOnn for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce RoamOnn's rights hereunder.
  • Pricing. The following are the prices charged for RoamOnn's equipment and services (Services), and all prices are in Ringgit Malaysia.

Equipment & Services

Price inclusive of all taxes

Description

RoamOnn WiFi Hotspot & Service

RoamOnn WiFi – Hotspot

Standard Daily Rate pursuant to Customer order

Hotspot service charged per day/unit

RoamOnn WiFi - Late Fees

Standard Daily Rate pursuant to Customer order

Late charge for self-pick up start from the 3rd day of WiFi usage end date at a rate of RM 20 per day

Late charge for delivery service start from the 6th day of WiFi usage end date at a rate of RM 20 per day

Fees for Damaged or Lost Items

RoamOnn WiFi Hotspot

RM 450 /each

If equipment is lost, stolen, or severely damaged/water damaged

 

RM 250 /each

Equipment severely damaged but still functional

 

RM 100 /each

Screen or equipment be manually or seriously scratched

USB cable

RM 15 /each

Including missing or damaged USB cable

Packet

RM 20 /each

Including missing or damaged Packet

Cancellation Fee

RM 50 /cancelled order

Cancellation fee will be charged for an order which is cancelled less than 10 days from the travelling date.

Deposit

RM200 deposit is required for Malaysian Residents

 

 

*Malaysia PR, Foreigner with Malaysian Work Permit and Foreigner will be charged for RM200 deposit fees.

Deposit will be returned upon returning of device

  1. If the Customer had any difficulty using the Service while at their destination, the Customer must notify RoamOnn within the Services Period in order to qualify for any possible refund or discount to a Charge. Any refund or discount to a Charge is provided solely at RoamOnn's discretion.
  2. Customer must notify RoamOnn in writing of any final disputes regarding Charges within 30 days of receipt of the invoice, or final payment notification, containing the disputed Charge or else the right to dispute the Charge will be waived.
IV. Payment and Forms of Payment
  1. The Rental Charge is charged to the customer’s credit card or other payment methods acceptable to RoamOnn upon placement of Customer order. Any other amounts due to RoamOnn under this Agreement are payable at the end of the Usage Term or such date as may be specified by RoamOnn in writing.
  2. By providing RoamOnn with a Credit Card, the Customer represents that RoamOnn is authorised to make charges on such account.
  3. At RoamOnn's sole discretion, we may establish invoicing for corporate or other Customers.
V. Use of Equipment
  1. Upon delivery to the Customer, RoamOnn will provide instructions on the use of the Equipment by way of User Manual.
  2. The WiFi activation time shall follow the Malaysia Time Zone GMT+8.
  3. The Customer will use the Equipment in a careful and proper manner and in accordance with the instructions within the User Manual and in no other manner.
  4. The Customer agrees not to :
    1. use the Equipment in any country not listed in the original order for purposes other than the setup and configuration.
    2. effect any repairs or modifications to the Equipment, or attempt to reverse engineer the Equipment;
    3. remove or interfere with any certification markers affixed to the Equipment;
    4. deface or add to the Equipment;
    5. sublet or allow the use of the Equipment by any third party;
    6. attempt to dispose of the Equipment, or encumber or grant any interest in the Equipment to any third party.
  5. In the event of any loss, damage, theft or disappearance of the Equipment while in Services Period, regardless of circumstances, the Customer shall pay to RoamOnn on demand, an amount equivalent to the value of the Equipment in accordance with RoamOnn’s current listed prices in the Terms and Conditions. In the event the Equipment is stolen or lost, the Customer is liable for all Services Charges on such Equipment until it is deactivated by RoamOnn.
  6. During the Use of Equipment, the Customer should contact RoamOnn with any trouble or customer support issues in order to provide RoamOnn the opportunity to resolve any difficulties.
VI. In The Event of Loss or Damaged Equipment
  1. In the event that your Equipment has been lost, damaged, stolen, or disappeared, notify RoamOnn immediately by email (cs.roamonz@gmail.com).
VII. Repairs or Damaged Equipment
  1. If the Equipment is not in working order when received by the Customer or subsequently malfunctions then the Customer will notify RoamOnn immediately.
  2. RoamOnn will repair or replace the Equipment as soon as possible after RoamOnn has been notified of the problem by the Customer, and provided the Customer is not in breach of its agreement with RoamOnn, RoamOnn will provide the Customer with the same or similar equipment (which shall constitute Equipment for purposes of this Agreement) as soon as possible for a period equivalent to the part of the Services Period unexpired when the malfunction occurred.
  3. If RoamOnn finds that Equipment reported as faulty is in working order then the Customer will pay the cost of collection and delivery of the replacement Equipment in addition to the other fees payable under the Terms and Conditions.
IX. Ownership
  1. The Equipment will at all times remain the property of RoamOnn. Customers have no rights other than temporary use. During the Services Period, no dismantling or part replacements are authorised without the written approval of RoamOnn.
X. Termination
  1. The use of the Equipment and all Services may be terminated or deactivated without notice by RoamOnn upon any of the following events: (a) RoamOnn has any reason to believe the Equipment was obtained by any misrepresentation or fraudulent means; (b) RoamOnn has any reason to believe that any meter on the Equipment has been tampered with; (c) RoamOnn has any reason to believe the Equipment is or may be used for any illegal or improper purpose, or in violation of applicable laws; (d) a breach of any of these Terms and Conditions including the payment terms; or (e) detection of unusually high usage, or possible theft or fraud. RoamOnn may also, at its discretion and in addition to other remedies available hereunder at law or in equity, take immediate possession of the Equipment without being obliged to repay any portion of the Services Charges. RoamOnn may also terminate these Terms and Conditions without any liability whatsoever in the event that Services are not available to RoamOnn or becomes unavailable for any reason. No remedy of RoamOnn shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.
  2. Should the Customer (a) obtain use of the Equipment by any misrepresentation or fraudulent means, or (b) tamper with Equipment, or (c) use the Equipment for any illegal or improper purpose, or in violation of applicable laws, or (d) otherwise commit a breach of these terms and conditions, then RoamOnn may, at its option and in addition to other remedies available hereunder at law or in equity, (i) terminate this Agreement, (ii) immediately terminate all services to the Customer, and (iii) take immediate possession of the Equipment without being obliged to repay any portion of the Rental Charges. RoamOnn may also terminate this Agreement without any liability whatsoever to the Customer in the event that Services is not available to RoamOnn by a systems operator. No remedy of RoamOnn shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.
XI. Applicable Law
  1. This Agreement shall be governed by the laws of Malaysia, without giving effect to its choice of laws or provisions. Any legal action or similar proceedings shall be instituted and held in Malaysia, and Customer consents to the exclusive venue and jurisdiction of the courts in Malaysia.
XII. Liability, In-Country Service, & Representations
  1. Fair Use Policy (FUP) – In some countries, a Fair Use Policy may be in place in accordance with the business practices of the local internet service provider (the local in-country wireless network carrier or operator). If a FUP is in place, it may limit the transfer of a specific amount of data over a period of time. Internet service providers commonly apply a cap on the amount of wireless data when an individual user has exceeded a certain amount of data within a specified time period, which can result in a throttling down (slow down) of the connection speed. The Customer acknowledges that a FUP may be in place and accepts this possibility, and the Customer will not hold RoamOnn liable for any FUP, throttling, or related issues which could affect the performance of the Equipment or the Customer's usage experience.