FAQ

RoamOnz Pocket WiFi

Is the data usage unlimited?

Data usage limit varies from country to country. Please refer to the list below:

Countries with Unlimited Data

Malaysia, Taiwan, Japan, Cambodia, Vietnam, Switzerland, Fiji, United States, Canada, Mexico, France, Monaco, United Kingdom, China, Macau & South Korea


Countries with Limited Data

Thailand, Philippines, India, Ukraine & Russia To ensure fairness for all users, a Fair Use Policy will be applied when a user has exceeded 500MB or 1GB (depending on country and applicable package) within 24 hours. The connection speed may be throttled to 1Mbps or 2Mbps for uploads and downloads after the limit has been reached. The connection speed will be reverted to normal on the following day.

No, RoamOnz will not work on an airplane.

RoamOnz will only work on land where a cellular reception is available. The WiFi Hotspot may work if the cruise ship is near to land, but we advise using the device on land.

RoamOnz WiFi hotspot works in the following 130+ destinations:

Asia Countries/Regions: Bahrain, Bangladesh, Brunei, Burma, Cambodia, China, Hong Kong China, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Laos, Macao China, Malaysia, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan China, Tajikistan, Thailand, UAE, Vietnam, Yemen

South America Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Peru, Suriname, Uruguay, Venezuela

North America Countries/Regions: Anguilla, Antigua and Barbuda, Aruba, British Virgin Islands,  Canada, Cayman, Curacao Islands, Costa Rica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guam, Guatemala, Haiti, Jamaica, Martinique, Mexico, Nicaragua, Panama, Puerto Rico, Saint Martin, Saint Vincent and the Grenadines, Saipan, Trinidad and Tobago, Turks and Caicos Islands, United States

Africa Countries: Algeria, Angola, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco、Nigeria, South Africa, Tanzania, Tunisia, Western Sahara, Zambia

Europe Countries/Regions: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of man, Italy, Jersey, Land Islands, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican

Oceania Countries: Australia, Fiji, New Zealand.

Yes, customers will be able to enjoy 4G high speed internet speeds up to 150Mbps for downloads and up to 50Mbps upload speeds, depending on location. When unavailable, customers will receive 3G internet speeds instead. You may also encounter areas in airports, mountains, highways, ports, basements and islands where no connection is available. 

You can check your daily data usage on the device screen. It will display your total data usage for the day. You can also refer to your RoamOnz manual for more information. 

Simply switch your RoamOnz WiFi Hotspot, and connect to the WiFi with your smartphone or laptop. Enter the password located on the screen of your RoamOnz WiFi Hotspot. 

You can connect up to 5 devices to RoamOnz. Any smartphones, laptops and tablets that are WiFi enabled are able to use RoamOnz. 

Yes! RoamOnz tap on existing cellular networks to provide customers up to 150Mbps downloads and up to 50Mbps upload speeds. For countries with no 4G support, customers may receive 3G internet speeds. Please note that some places may have weaker cellular connectivity such as airports, mountains, highways, ports, basements and islands. Please restart your RoamOnz device after moving to a location with better access. 

Purchase

Can I purchase a device?

Of course you can! Visit www.roamonz.com.my/plans for more information.

Your plan starts when you decide for it to start!

All our plans follow the MYT (Malaysian Time – GMT+8).
E.g. If you're travelling to USA and the date you land at USA is 1st Oct, kindly select the activation start date as 2nd Oct (Malaysia Time). The customer may collect the device 1 day earlier & return the device within 2 days after the usage end date.

Yes, of course. Cancellations will be subjected to a termination fee of RM50 per Unit. Any remaining balances will be refunded to customers within 7 working days.

Firstly, check your email spam/junk folder for your email. If there’s still no email in sight, please reach out to our helpful team at cs.roamonz@gmail.com

We accept payments via Credit Cards and online banking.

For customers with extended travel plans please enquire at cs.roamonz@gmail.com for more detailed information. You may also browse our website and extend your plan from there.

No. Your plan activates according to the dates set by you when you place your order!

Please note that date of activation will follow MYT (Malaysia Time, which is GMT+8)

Yes. Minimum rental period is 3 days.

If you’re travelling to multiple destinations, select different Wi-Fi packages according to your requirements. Your device will be activated for every country on our coverage list. RoamOnz has a reach of over 130 countries.

You can rent a RoamOnz WiFi hotspot via our website.

On the website, select your travel destination, and simply follow through to buy.

KLIA2

L3-38, Level 3 Gateway@KLIA2, Jalan KLIA2/1 64000 KLIA Sepang, Selangor.

DIGITAL MALL

K-G01B, Ground Floor, Digital Mall No. 2, Jalan 14/20, Section 14, 46100 Petaling Jaya, Selangor.

Mid Valley

Lot F-029A, 1st Floor, North Court, MidValley Megamall, Lingkaran Syed Putra, 59200 WP Kuala Lumpur

We recommend ordering as early as possible, so you can fully enjoy your trip without worries.

Return

I would like to get an invoice for business claims purposes?

Customers will receive an official receipt from us. If you require an invoice instead, please email a request to cs.roamonz@gmail.com

RoamOnz will send you an email confirmation once the device is received.

Customers are responsible for the safe and timely return of WiFi devices. Failure to return the device will result in the forfeiture of your device deposit. RoamOnz is not responsible for devices lost in the mail. Please refer to terms and conditions listed on the contract for more details.

Our return counters are available at major airports in Malaysia. You can choose to return it at the same counter when you picked up the device.

You can also mail the device back to RoamOnz at the address below:

K-G01B, Ground Floor, Digital Mall, No.2, Jalan 14/20 Section 14, 46100 Petaling Jaya, Selangor

+6018 3838 055 (RoamOnz WiFi)

You will be billed immediately upon confirmation of your order.

Please contact our customer service team at cs.roamonz@gmail.com or WhatsApp us at 0183838055 for any changes in delivery or billing address.

Your deposit will be returned via bank transfer within 7 working days once RoamOnz receives the device.

Contact Us

Need help?

Reach our friendly customer service team at cs.roamonz@gmail.com
You can contact us via Facebook message as well at www.facebook.com/roamonz
Alternatively, if you are in Malaysia you can also call/ WhatsApp +6018 3838 055 for assistance. (Monday- Friday, 9am-7pm, not including Public Holidays)

Name
Email *
Contact
Message *
Captcha